Your persona
Define the name, tone, vocabulary, objectives and conversation cadence for each operation.
SOFIA SALES AI
Configurable for your business. Humanized for your customers.
Sofia Sales AI is the configurable agent inside Sofia Sales Chat. It applies your business context, persona, workflows and guardrails to a supported foundational model.
What you can operate
Progressive conversation
Ask useful questions naturally, use context and avoid unnecessary repetition.
Bounded actions
Set limits, confirmations and handoff rules before the agent acts.
Provider choice
Connect OpenAI, Anthropic or Gemini with customer-managed credentials.
Intent orchestration
Qualify, sell, schedule, solve or transfer according to the configured objective.
Security controls
Treat external content as untrusted and keep system instructions and credentials protected.
Frequently asked questions
Does Sofia Sales AI pretend to be a person?
No. The agent can communicate naturally and use a customer-defined name, but it should not falsely claim to be a human.
Can I choose the AI provider?
Yes. Administrators can configure a supported provider and model using customer-managed credentials.